GDPR - Personal Data Protection

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PRINCIPLES OF PRIVACY POLICY

Here you can see how do we handle with your personal data due to General Data Protection Regulation (GDPR).

These principles are consistent with the regulation from European Parliament (EU) 2016/679 from 27th of April 2016 about protection of individuals and processing of their personal data, movement of this information and cancellation of regulation 95/46/ES.

WHO COLLECTS THESE DATA (PERSONAL DATA ADMINISTRATOR)

Your personal data collects Arte Clinic s.r.o., IČ: 029 79 918, Munkova 648/25, 664 41 Troubsko, section C, inset 83186 registered at County Court Brno. Contact e-mail: info@arteclinic.cz, contact phone number: +420 773 334 128

WHY DO WE COLLECT YOUR PERSONAL DATA

We collect your personal data only for purposes we informed you about. Which data exactly we collect about you depends on the way you used to informed us.

WEB PAGE VISITOR

When you visit our web page, we automatically collect some of your personal data in range, for purpose and time and from competency written below:

PURPOSE RANGE OF PROCESSED INFORMATION LEGAL TITLE TIME OF PROCESSING
Upgrade of our web page Data about your website behavior (used by cookies). Authorised interest of the Company to improve offered services 52 weeks from your last visit of the web page
Creating statistics and reports about the use of web page Data about your website behavior (used by cookies). Authorised interest of the Company to improve offered services 52 weeks from your last visit of the web page
Targeting advertisements on third-party websits (remarketing) Data about your website behavior (used by cookies). Agreeing with the processing of personal data as a result of the cookie setting in the browser (by The Office for personal Data Protection). 60 days from your last visit of the web page

When you decide to fill one of our form, we collect some of your personal data in range, for purpose and time and from competency written below:

PURPOSE RANGE OF PROCESSED INFORMATION LEGAL TITLE TIME OF PROCESSING
Contact form Settlement of the inquiry First name and surname, e-mail address, IP address, phone number (if you decide to give us your number) Agreeing with the processing of personal data 24 months from sending the form
Request to counseling Respond to your query First name and surname, e-mail address, IP address, phone number (if you decide to give us your number) Agreeing with the processing of personal data 24 months from sending the form
Order of non-binding consultation Managing Your Demand Name and surname, email, phone contact, IP address, photos of a problem lot (if you decide to provide it) Future contract performance 24 months from sending the form

CLIENT

When you become our client, we collect some of your personal data in range, for purpose and time and from competency written below:

PURPOSE RANGE OF PROCESSED INFORMATION LEGAL TITLE TIME OF PROCESSING
Provision of personal medical consultation First name and surname, ID, home address, e-mail address, telephone contact, medical history, consultation result Future Contract Performance 60 months after the consultation
Perform the required procedure Name and surname, ID, home address, email address, telephone contact, bank details, history, result of consultation, informed consent, record of the surgery Performance of contract and legal obligation According to valid health legislation
Post-treatment Name and surname, ID, home address, email address, telephone contact, bank details, medical history, result of consultation, informed consent, record of performed surgery, Performance of contract and legal obligation According to valid health legislation
Accounting and other mandatory records According to the valid version of the Act on Accounting and other laws regulating our activities. Legal obligation According to valid legislation

WHOM DO WE PASS THE DATA, WHO PROCESS YOUR DATA (PROCESSOR)

Processing of the personal data is completed by Administrator. Personal data could be processed for the Administrator by these Processors:

WEB PAGE VISITOR

PURPOSE PROCESSOR CONTRACT WITH PROCESSOR AGREEMENT WITH GDPR
Webhosting ONEsolution s.r.o. Yes Yes
E-mail services Seznam.cz, a.s. Yes Yes
Web analysis, marketing and remarketing Google Ireland Limited Yes Yes
Web marketing and remarketing Seznam.cz, a.s. Yes Yes
Management of the web page and other online activities Apeople service s.r.o. Yes Yes

CLIENT

PURPOSE PROCESSOR CONTRACT WITH PROCESSOR AGREEMENT WITH GDPR
CRM applications for the clinic Infinity Energy, s.r.o. Yes Yes
Accounting services Účetnictví Braunschläger s.r.o. Yes Yes

Providers of SW, applications and services could be changed. According to these changes there will be actualisation of the list of Processors.
We always comply with your right to obtain information as to who, when, and for what purpose your personal data was passed.

WHAT ARE YOUR RIGHTS

Because we proces your personal information, you have rights that we eould like to inform you about. You can use your rights in a way that suits you, but which also enables us to verify your identity.

Right to recall the agreement

Some of your personal data are processed with your agreement. You have the right to recall this agreement, including the agreement with sending business messages. This agreement could be recalled on our e-mail address info@arteclinic.cz.

You can also recall your agreement to the processing of your personal information and your agreement to sending commercial communications by simply clicking on the relevant link at the end of each business message.

Right of access

You have the right to access the personal data we proces about you and also the right to information about personal date we proces about you, the lenght of time, the purpose of processing, who we are accesing and if we use it for automated processing. A copy of your personal information will be provided free of charge.

Right to repair

If you find that we are processing incomplete or incorrect personal data about you, you have the right to correct personal data or, if the purpose of processing personal data requires, to supplement it.

Right of cancellation

You have right to delete all of your personal data we keep and proces about your person.

However, there couldbe a situation where your personal information can not be deleted. Such a case is in particular situation where our processing of your personal data requires a different duty.

Right of portability

You have right to ask for the personal data we collect about you with your permission and which we process automatically. Your personal data processed in this way will be provided on request in usually used structured format.

Right to limit processing

In cases where you feel that your personal data is incorrect, you have the right to request restrict processing of your personal data for the time necessary to verify the accuracy of the data and its possible correction.

Right to objection against the processing of your personal data for direct marketing purposes

You have right the right to object against the processing of your personal data for direct marketing purposes. In this case, we'll stop processing your personal dat for this purpose.

CONTACT

If you believe that we proces your personal data incompatible with relevant legislation, your rights are insufficient o rif you believe that we violate your rights, please contact us on our e-mail info@arteclinic.cz or on our phone number +420 773 334 128.

If you are not satistied with the result of your complaint, you can contact The Office for personal Data Protection.

This Privacy Policy is valid and effective from 25th of May 2018.

WHY SHOULD YOU CHOOSE OUR CLINIC

FREE CONSULTATION

FREE CONSULTATION

Non-binding personal, telephone or online consultation free
A COMPREHENSIVE APPROACH

A COMPREHENSIVE APPROACH

Non-invasive medicine, chirurgy. We will always find the best resolution for you.
DOCTOR ON THE PHONE

DOCTOR ON THE PHONE

Our doctors are available for you 24 hours a day, 7 days a week
LOYALTY PROGRAM

LOYALTY PROGRAM

Our loyal clients are offred a wide range of discounts and benefits
After interventions Care

After interventions Care

For selected surgeries accommodation in 4 star hotel FREE.
EXTREMELY HIGH SATISFACTION

EXTREMELY HIGH SATISFACTION

97% of our customers would come back to us and would recommend our clinic to others